On June 8th 2009 Microsoft took an unprecedented move in advertising their new search engine Bing. They subsidized all commercials on Hulu for a limited time period. In exchange for that they produced something akin to a telethon meets an infomercial- the Bing-a-thon. The Bing-a-thon is something that has never been done before online.
Microsoft is getting it right with the marketing of Bing. They understand that search should be easy. They understand that in order to learn about something it should be fun. People don’t want to be lectured. We want to be entertained. Disguise learning in entertainment and you have just created an educated consumer. Here’s what some of you took away from the Hulu Microsoft Bing-a-thon:
Some of you were:
Compelled
destroytoday The Bing a-thon is like a gruesome car accident. I keep wanting to look away, but can’t seem to close the window: http://bit.ly/zHpPT
RobLaughton is bing-a-thon really made by the one of the most powerful company in the world? It’s sooooo bad, yet strangely compelling……
latitude46 Bing-a-thon is simply terrible, but I just can’t look away. God help us all.
JaysonElliot Watching the live “bing-a-thon” on Hulu right now. I can’t tell if they’re attempting irony or not. It’s all too self-referential.
Informed
mariogvasquez watched the bing-a-thon on hulu.com. Sudeikis is funny Olivia was hot. Fred Wilard was awkward. Did learn some cool stuff about bing.com
aznsclboi Bing-a-thon over… I’m not sure I’m smarter for watching this… but eh, at least I know how to Bing now.
Repelled
johnyjuice OMG….wth #bing-a-thon that is time spent I WILL NEVER get back! Thank you #Google for not EVER doing that!
jbruin @AlexBurdz I’m really hoping that MS spent most of that 80/100 mil on ads cause bing-a-thon was an epic disaster
Interested
arturot the Bing-a-thon is awesome, haha so cheesy but actually very fun. I hope they make the entire event available later on.
bajanx What an idea by Microsoft having a Bing a Thon on such a recognized website like HULU. How much will this help popularize “THE BING”?
{The interesting thing to note here is that Microsoft made it easy to share the telecast in Facebook and Twitter AND the message that was shared was updated according to what was happening on the Bing-a-thon. Notice the same bit.ly link.}
Promoters
Radums I just made some dude eat like 40 cupcakes. Go to hulu and check out the Bing-a-thon. http://bit.ly/avTj0
yotobari288 I just finished watching the Bing-a-thon with Olivia Munn, Jason Sudeikis, and Fred Willard. It’s running again on hulu http://bit.ly/avTj0
lakkineni Olivia Munn is live on hulu’s Bing-a-thon right now. Come watch it. You’re welcome. http://bit.ly/avTj0
{Of note here is that some found such value in the automated shared message that they reshared it. Some (myself) changed the message & left the automated link only to have others share that message as well.}
Sharers
SanjayJain369 RT @astanton: Fred Willard from Best in Show and Waiting for Guffman is on hulu’s Bing-a-thon right now. Come watch. http://bit.ly/avTj0
katriord RT @db It may not be ‘cool’ to like Microsoft but they get relevant marketing = Live Bing-a-thon http://bit.ly/avTj0
My conclusion? Microsoft made the right decision to market Bing the way they did. People were clearly informed. These are the people that are likely to use Bing over and over again. The people who were compelled (as well as the promoters/sharers) are likely to tell their friends of the funny cool thing they saw and interacted with. Bing has a funny name. It can make you think of Friends’ Chandler Bing or evoke a sound. The bottom line is this: Microsoft wanted to educate its consumers and brand Bing’s personality at the same time. Mission completed.
Only time will tell if people adopt Bing as their default search engine. Right now people have turned the proper noun ‘Google’ into a verb by saying ‘google it’. I can definitely see people adopting Bing in the verb sense. They may say ‘bing it’ if someone wants to know specific information about something or ‘bing’ as a verb may just eclipse ‘google’. Google may provide tons of search results but that’s also its downfall. Microsoft may not say Google in their ad but they might as well, as I’m sure many of you have felt the same frustration:
Microsoft’s differentiator? Their tagline: “It’s not just a search engine. It’s the first ever decision engine, from Microsoft.”
While Google is focusing on Wave, Microsoft is taking this chance to make search more relevant. Yes, many of us are excited for real-time email etc etc BUT frankly I’m more excited with relevant search. The internet has become our default for information. I’m hard-pressed to find anyone who actually uses encyclopedias and dictionaries in dead-tree format. I already have Twitter for real-time info as well as instant messages. E-mail and document editing are fast enough for me now.
Make your customer’s life easier in a timely and relevant way and you’ve won their hearts. I’m sure Google has something up their sleeve for semantic web but until that day you can just Bing me.
The UN-Brand
I’m all for great branding, as you can see in one of my previous posts, Simple Branding. Branding should look, sound and feel good. It should be cool, catchy and let people know quickly what your brand is all about. But, there is another critical branding component that will make or break your brand. I call it The UN-Brand.
The UN-Brand is what evolves from your brand, rather unintentionally. It’s the culture, personality and tenor of your brand. It’s what people are left with after an encounter with your company, its people and your service. It speaks just as loudly as your masthead or logo, even more so. It can make or break your brand.
How you treat your customers, your brand voice, enthusiasm for your product, services and clients, how your employees and customers are valued, and other intangibles make up your UN-Brand. They are the unwritten, unspoken qualities that exude from your brand. It’s what people are saying about you once you walk away or after you’ve performed a service. It’s more than customer service. The UN-Brand develops from within and comes from the core values that your company and Brand actually embrace and embody. It’s the “how” behind the “what” of your brand. It’s the character of your company and how you get the job done that makes up your UN-Brand.
Your UN-Brand will reveal itself on its own. I’ve witnessed this with my own brand. My area of expertise is Strategic Communications and Relationship Building skills, specifically, Social Media, Business Communications, and Interpersonal Interactions. I teach and train people how to communicate effectively, position and promote their brand, attract customers and get great results. If you look at comments from customers and clients who interact with me, you’ll hear words like: dynamic, inspiring, joyful, open-hearted, motivating, insightful, authentic, transparent, and compelling. Not much to do with the what of my brand but a lot about how I get the job done.
Another great example of UN-Branding in action is the SAS Corporation. SAS is the definitive leader in analysis and business software. They are known worldwide for excellence in analytics. They’re also known for some amazing things that have nothing to do with their brand that clearly set them apart from other companies. SAS is known for how well they treat their employees.
I would argue that it is probably one of the biggest reasons that their products are great and they have such wide success without being a publicly traded company. In an article by 60 Minutes called “Working the Good Life“, you find that the company has only 3% turnover, offers employees a 90% discount to the company owned country club, has in-house social workers to help employees with problems and so much more. They’ve developed a culture of creativity, innovation and results through treating people as if they are a valued, trusted resource.
Some of the intangible qualities that make up the UN-Brand
How to develop a great UN-Brand
Ask yourself the following questions to develop a great presence.
Allow these three questions to be the platform of developing your mission and vision statements for your company and your brand.
The ends do not justify the means. Attention to how we grow is just as important as the growth. I challenge people to consider how they want to be perceived in the marketplace and think of those intangible qualities that go beyond efficiency and numbers. Allow that desired perception to guide your brand as well. While numbers and results are critically important, none of it matters if you, your company or employees have poor interactions, communication and encounters with clients and customers.
Brands and companies are made up of living, breathing people who are interacting with other people to provide a product or service. How your customers feel about the service along with the service itself keeps them coming back. By attention to the how everything gets done, your desired perception and how you want people to, UN-Brand
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