Simple communication strategies for a complicated world.
July 21st, 2009

Lovemarks and your brand reaction

Think of one person or company. What is your initial thought after their name and image goes through your head? That’s a brand reaction.

A brand reaction will stay with you long after the brand is gone or relevant to your life anymore. A brand reaction is based on different aggregate circumstances which include but are not limited to:

+ Personal interactions & experiences
+ Societal/group views
+ Innate biases based on preset notions
+ Word of mouth recommendations

All of these are primarily impressionistic and additive- meaning, first experiences matter tremendously to molding our viewpoint but our interactions over time can end up making a greater impact on us in the long run.

Pepsi or Coke? Mets or Yankees? The subtleties in the brands are minute to an uninitiated outside observer. To someone subscribing to the brand’s ideology there couldn’t be a huger difference. Fanatacism self-perpetuates and fuels growth into outsiders. The brands that leave the greatest impression tend to be lovemarks , which also happen to be among some of the top brands.

Brands that elicit such a positively polarized reaction from fans do so because of one reason: K.I.S.S. or Keep It Simple & Smart.

The ones that muck it up so bad are on the complete opposite end of the spectrum. These impressions tend to be negative and can be traced to a corporate culture that isn’t clearly defined nor empowers customers/employees.

Ever love someone so much that you can’t stop raving about them to your friends, to the point that you’re doing all you can to network them to success? Ever have such a miserable time with someone that you can’t shake the experience or stop telling people other people about it long after the person is gone?

These are personal brand reactions.

So how do YOU personally K.I.S.S.?

+ Be focused & to the point.
+ Be gracious & respectful.
+ Listen. We have 2 ears & 1 mouth for a reason.
+ Compliment naturally & not over-fawningly.
+ Ask questions. Inquiring about another & their opinion shows you care about them.
+ Be attentive. Predict want & need before it happens.
+ Undershare. Know what & when to share information.
+ Connect. Give info & introduce where you can. Helping goes a long way.

In today’s always on social media society remember this: Less IS more.

July 17th, 2009

We still need social media in our titles

Shannon Paul wrote an article arguing why we don’t need the wordssocial media‘ in our titles. Intrinsically I agree with her- in an ideal world. Where social media’s perception is at right now we still need to visually identify with it in our job titles.

Some companies likes Zappos have completely integrated social media with communications and customer service into their brand identity. Unfortunately most companies are not like social media. Many large corporations are still wrapping their heads around social media and it’s effects on the company as a whole. They realize the power of it to affect their bottom line and know they should be involved with it but are still figuring it out.

In the future all media will be social but as of now we’re still laying the landscape. Shannon and her peers are thought leaders and early adopters. We tend to forget that we are in a “social media bubble in a social media bubble” (hat tip to Sarah Cooley).

Having social media in your title does one main thing- it signals to others what your focus is on. When focusing on social media in relation to the brand’s overall positioning you will undoubtedly take in offline messaging & communications, PR efforts, brand strategy, advertising campaigns as well as many other factors.

Having social media in your title intrinsically makes you a natural multitasker, conversationalist, discoverer, analyst and strategist but you were hired to focus on one specific thing- social media. Just because you can do many jobs at once in your position doesn’t mean you should be taking on other people’s jobs as well.

Until you’re able to change your position to encompass more or your company’s viewpoint and implementation of social media as a part of it’s brand DNA, just remember why you were hired.

A rose by any other name would smell just the same. At the end of the day you’re still a part of the social media Rennaissance while many others are still in the online dark ages.

July 12th, 2009

Paid tweet or not paid tweet, that is the question

Twitter has gained widespread recognition from media outlets, celebrities and brands among others. There are certain brands that already have a well-known presence on Twitter like @WholeFoods@JetBlue , and @Starbucks. Now because of the exposure more brands find value in this “social network” but don’t know how to go about utilizing social media tools.

Some have resorted to buying Twitter followers. Some have enlisted Twitterers to get paid for their tweets with Magpie and Adjix. The latest to throw their hat in this ring is Ted Murphy and IZEA with @Spontwts.

@Spontwts is a program where you can signup to allow advertisers to pitch you offers for you to tweet. I learned about this from a tweet from @tedmurphy which said that a celebrity made $2,500 from a single sponsored tweet.

Danny Brown wrote up an article about this. He’s “neither here nor there on the topic as long as it’s handled properly.” I tend to agree with him. Promoting something is generally neutral. How it’s done is what sets it apart.

People generally are adverse to this because of Magpie. Magpie promoted itself in an invasive manner, Any message that doesn’t take your target audience into account can run afoul of them. No one wants to see a blatantly promotional ad for a service that has nothing to do with your or their interests. That’s where Magpie went wrong. This is where Spontwts can benefit.

People want relevance. As long as the advertisers you choose align with what you already consume and subscribe to there should be no problem. I personally promote Mountain Dew on Twitter (@mtn_dew) whenever it’s naturally possible. That’s the key: NATURALLY possible.

I enjoy Mountain Dew in my life & I share my experiences with the brand on Twitter often. I can guarantee you that some of my followers do NOT share my passion for Mountain Dew, yet they accpt it /enjoy it/  engage with me on it. Why? Because I have PASSION for it. Regardless of what it is, they see that I’m genuine about it and THAT is why it works.

Spontwts is about how you use it. If a user accepts any and all offers from advertisers the service becomes a firehose. ANYTHING is a nuisance when used that way. It’s all about timing, relevancy and precision.

The brands you subscribe to and promote become part of your brand. The more value you provide through sharing & helping the more people are willing to ‘buy’ what you are ‘selling‘. Tip the balance too much one way, you become an annoying shill.

Curating their users, advertisers, and tweet frequency/volume will ultimately make or break their service. Some on Twitter go for quantity, others, quality. Only a select few go for quantity of quality.

A couple of items of note:

  • Sponsored Tweets only allows you to choose one category from a select sample: Business/Finance, Entertainment, Family, Food, General, Health, Marketing, Technology, Travel.
  • You can further specify what types of offers you want to receive by tagging your profile with up to 10 keywords.
  • Notification by e-mail or DM but not both.
  • Either you or the advertiser can write the tweet (not sure if you can change their writing after the fact).
  • There is a pre-set ‘Charge per tweet’ and ‘Charge per click’ that you can change, yet no formula is given to give you scope to gauge it on.
  • A ‘Content rating’ area is also available for you to rate your tweets (Everyone, Mature, Adults-only), although if you’re like me, tweets can be all over the board.

One clarification provided by IZEA:

Sponsored Tweets will not auto inject ads into your stream. Each tweet must be approved by you before it gets released. Our goal is to provide you with quality ads that you are comfortable with.

Some final thoughts:

Sponsored Tweets add #spon onto the end as to distinguish that it’s a sponsored tweet. IZEA is also working out some technical issues like sponsored tweet DMs being truncated, thus cutting off vital information from advertisers.

Overall I believe that Ted Murphy and IZEA is onto something here. When you are allowed to preselect your content for your intended audience the ultimate onus falls on  you as the selector. This is what sets apart a quality Twitter account from a spammy one and every shade of grey in between.

sponsored tweets

As I have used Twitterfeed to inject some of the best content I have preselected from the web, so will I try out Sponsored Tweets to see if the advertisers and quality are up to my followers’ standards. I have faith in the community that I have built to tell me if it works for them or not, and I in turn will process that information and act on it.

Trust is gained over time and destroyed in a moment. Be careful with it. It is best to use a scalpel not a machete when dealing with trust concerns and your brand.


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


July 1st, 2009

Twitter is for friends not fiends

© dbking

© dbking

(Originally posted at Lisa Hickey’s The Hurricane Inside My Brain)

Gain 7 billionity followers! Make 80 trillionity by doing this!

We’re all concerned about being liked and being comfortable with money. These are two common insecurities that people prey on, especially much more so now in social media than ever. Thinking that way is the old wide fish-net push way of marketingHere’s how Twitter can be maximized so you can get the most out of it, personally AND professionally.

Man in the mirror

Who do you want to surround yourself with in your life? How do you want to be viewed by others? These are questions that should be on your mind constantly, offline AND online.

The noise won’t stop

When you follow people on Twitter that don’t mean anything to your network (i.e. the other people you’ve connected with) what  you end up with is a group of tweets that are disconnected. The conversation is almost schizophrenic. No one knows each other. Your stream is rushing past you like class 5 rapids.

Hey now you’re a ROCKSTAR get your game on go play

Maybe you CAN keep up with 80 thousand followers with your magical desktop sorting application, but I doubt it. The way you’re keeping up with them is not really getting to know them. Most likely what you’re doing is scanning for information, retweeting interesting information, replying to some random interesting tweets & monitoring your @ mentions and DMs for people talking to you.

Social media is about community. I dare you to tell me how the above situation represents community. What it feels more like is a old switchboard telephone operator. Maybe this works for you. Congratulations. This doesn’t work for me anymore.

I’m popularrrr

Recently I had conversations with Connie Reece (@ConnieReece) and Lucretia Pruitt (@GeekMommy) about how there is no way any of us can properly keep up with such a huge group of people on TwitterConnie recently resorted to making her Twitter profile private to slow down the follow/unfollow game that Twitter numbers gamers play. I have taken a slightly different approach.

Instead of just unfollowing people en masse I am unfollowing on a case by case basis according to pre-set guidelines I judge a twitter account to be suitable for connecting with. In laymens terms, if you suck you’re gone. I am also mostly following just those I’ve met offline first through my other social media friends. One RARE exception to that stipulation is if you follow me then engage me actively and I find your stream valuable. This is rare because most people don’t take the time to interact when they first add. This is the ‘hello my name is’ on Twitter.

Put me in coach I’m ready to play

Why am I telling you this? Not to showcase my follow numbers or ratio- because that alone doesn’t matter. Not to boast about unfollowing people because i’m so elite- because THAT is just ridiculous. No, it’s to show you insight into how you can get more out of your network.

Ever since I have started down this path I have seen more and more of my followers chatting with each other. Why? Most likely it could be because I go out to events that many of the same people frequent and we meet new people when they come to town thus growing our comm-unity. See that? Comm-unity, communication unity.

What’s the benefit of this? For one thing you get to see more than just broadcasted information from your friends. You get to see a whole other side of them when they speak to other people you know. This is when their personality truly comes out.

We all live in a yellow submarine

Twitter is for friends not fiendsI don’t want to be sold to, broadcasted at or have random irrelevant noise in my stream. My day and mind are noisy enough. I come online to be bolstered by community and friends when I can’t do so in my offline world. I also come online to further STRENGTHEN my offline relationships, as well as you should.

If you’re at this point, congratulations! Now you can take the next step by further tightening your network by going to your friendstwitter pages and see who they are speaking to often that you aren’t following. Notice any repeating names. Follow them and introduce yourself by saying that you noticed they speak with X Y & Z and what you value about them. Talking about your common ground of friends does SO MUCH more for everyone- you, the person AND X Y & Z- than just saying that you’re looking forward to getting to know them. That’s trite and soulless.

I wanna hold your haaaaaaaaaand

Look at that. You’ve come to the end of the story. You can now start buying what your FRIENDS are sellingIt’s much more fulfilling being able to help someone out that you care about then a random person you’re connected with. When you invest time and energy into someone you form a relationship. When this happens you create a ‘Trust Fund’ where both you and the other person either add or subtract trust from this mutual fund you have set up. Your Trust Fund grows so much more richer when you do business with those you trust greatly.

One last word, before I go..

Numbers DON’T matter, not because anti-numbers people say so. Numbers don’t matter because if there isn’t value and meaning behind them all they do is give a lovely facade of power that fools any fool. Any wise man knows that it’s the density not the breadth alone that counts. Water of the same volume spread out over a flat surface doesn’t have the same impact as water contained in a compact space. That being said, it’s not just quality, it’s also quantity of quality, so grow your real-ationships exponentially.

Cultivate your connections. Connect to people that mean something to you. Make those people mean much more to you. Introduce them into your circle to tighten relations more. Every person in my created @ChatPack and @MemeGirls groups do important things- or at least we think so. And that’s all that matters- that we do important things separately, connect and make great things together.

Perpetuate this ideal indefinitely. Your 20% will do and be your 80%. Nurture and grow your core group.

These are the people that will carry you to great heights.


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


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