Simple communication strategies for a complicated world.
October 13th, 2009

Social Media ROI: no different than traditional measurement

This entry is part 1 of 1 in the series smROI

Most brands in the social media space want to be able to define Social Media Return On Investment (smROI) and for good reason. They’re putting in money to the medium so they should be getting more money out of it ideally. In this respect there is NO difference between traditional and social media measurement. Here’s why:

In both mediums there are intangibles such as word of mouth and message internalization. These two factors are the strongest influencers that your customer will encounter. Generally speaking brands don’t measure the effects of these factors with the exception of the NetPromoter Score .

So why are people freaking out about measuring social media’s effectiveness? One word: money.

Let’s relate smROI back to traditional ROI in advertising. Companies advertise in magazines, newspapers, commercials and all other sorts of media outlets yet there isn’t a particular outlet that will tell them that someone bought their product or service based on advertising. Sure there’s a targeted audience there based on subscribers and media consumer demographics but unless you’re polling people at point of purchase on exactly why they bought your product then you can’t actively tie outreach to purchases. So why do companies invest money into these channels? Because there’s an audience there.

The problem with social media is that the audience isn’t built in like traditional media. You have to build up a following all on your own. Your message is competing for attention along with tons of others. That’s no different than traditional where there are many channels, magazines, newspapers and ads.

What HAS changed are the channels of communication. Instead of big media corporations dictating what the consumer consumes now the power is in the hands of the consumer. Whereas before consumers were able to choose anything within a limited confines now they have almost an unlimited pool to choose from online.

For you as a brand nothing has changed except the venue. Think of your customers as the new big media corporation. They’re deciding the programming, they’re cancelling shows, they’re greenlighting the content and syndicating your show into perpetual prosperity.

In part 2 I’ll go into the different types of measurement you can do in social media to further define smROI for your brand.


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June 27th, 2009

Michael Jackson Pepsi video commercial tribute

Michael Jackson is an icon of our time who will always be remembered as the King of Pop. Pepsi is the King of (Soda)Pop, especially in social media. The combination of these legendary icons resulted in a series of commercials that will go down in branding history as a marriage made in heaven.

Here is a sampling of  their work together:

Pepsi continues to be influenced by Michael Jackson even today and is primed to make the most of their heritage:

If Pepsi can create a Jacksons World Tour can back in ‘84 they surely can create a Michael Jackson Tribute can. This is an epic moment in history for everyone especially them:
pepsi michael jackson tribute can
i glove mj
Generation Y.
Millenials.
Me, I’m a part of the Pepsi Generation.
RIP MJ.

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June 18th, 2009

Bing me. Google it. How Microsoft is more relevant than Google

On June 8th 2009 Microsoft took an unprecedented move in advertising their new search engine Bing. They subsidized all commercials on Hulu for a limited time period. In exchange for that they produced something akin to a telethon meets an infomercial- the Bing-a-thon. The Bing-a-thon is something that has never been done before online.

Microsoft is getting it right with the marketing of Bing. They understand that search should be easy. They understand that in order to learn about something it should be fun. People don’t want to be lectured. We want to be entertained. Disguise learning in entertainment and you have just created an educated consumer. Here’s what some of you took away from the Hulu Microsoft Bing-a-thon:

Some of you were:

Compelled

destroytoday The Bing a-thon is like a gruesome car accident. I keep wanting to look away, but can’t seem to close the window: http://bit.ly/zHpPT

RobLaughton is bing-a-thon really made by the one of the most powerful company in the world? It’s sooooo bad, yet strangely compelling……

latitude46 Bing-a-thon is simply terrible, but I just can’t look away. God help us all.

JaysonElliot Watching the live “bing-a-thon” on Hulu right now. I can’t tell if they’re attempting irony or not. It’s all too self-referential.

Informed

mariogvasquez watched the bing-a-thon on hulu.com. Sudeikis is funny Olivia was hot. Fred Wilard was awkward. Did learn some cool stuff about bing.com

aznsclboi Bing-a-thon over… I’m not sure I’m smarter for watching this… but eh, at least I know how to Bing now.

Repelled

johnyjuice OMG….wth #bing-a-thon that is time spent I WILL NEVER get back! Thank you #Google for not EVER doing that!

jbruin @AlexBurdz I’m really hoping that MS spent most of that 80/100 mil on ads cause bing-a-thon was an epic disaster

Interested

arturot the Bing-a-thon is awesome, haha so cheesy but actually very fun. I hope they make the entire event available later on.

bajanx What an idea by Microsoft having a Bing a Thon on such a recognized website like HULU. How much will this help popularize “THE BING”?

{The interesting thing to note here is that Microsoft made it easy to share the telecast in Facebook and Twitter AND the message that was shared was updated according to what was happening on the Bing-a-thon. Notice the same bit.ly link.}

Promoters

Radums I just made some dude eat like 40 cupcakes. Go to hulu and check out the Bing-a-thonhttp://bit.ly/avTj0

yotobari288 I just finished watching the Bing-a-thon with Olivia Munn, Jason Sudeikis, and Fred Willard. It’s running again on hulu http://bit.ly/avTj0

lakkineni Olivia Munn is live on hulu’s Bing-a-thon right now. Come watch it. You’re welcome. http://bit.ly/avTj0


{Of note here is that some found such value in the automated shared message that they reshared it. Some (myself) changed the message & left the automated link only to have others share that message as well.}

Sharers

SanjayJain369 RT @astanton: Fred Willard from Best in Show and Waiting for Guffman is on hulu’s Bing-a-thon right now. Come watch. http://bit.ly/avTj0

katriord RT @db It may not be ‘cool’ to like Microsoft but they get relevant marketing = Live Bing-a-thon http://bit.ly/avTj0

My conclusion? Microsoft made the right decision to market Bing the way they did. People were clearly informed. These are the people that are likely to use Bing over and over again. The people who were compelled (as well as the promoters/sharers) are likely to tell their friends of the funny cool thing they saw and interacted with. Bing has a funny name. It can make you think of Friends‘ Chandler Bing or evoke a sound. The bottom line is this: Microsoft wanted to educate its consumers and brand Bing’s personality at the same time. Mission completed.

Only time will tell if people adopt Bing as their default search engine. Right now people have turned the proper noun ‘Google‘ into a verb by saying ‘google it’. I can definitely see people adopting Bing in the verb sense. They may say ‘bing it’ if someone wants to know specific information about something or ‘bing’ as a verb may just eclipse ‘google‘. Google may provide tons of search results but that’s also its downfall. Microsoft may not say Google in their ad but they might as well, as I’m sure many of you have felt the same frustration:


Microsoft’s differentiator? Their tagline: “It’s not just a search engine. It’s the first ever decision engine, from Microsoft.”

While Google is focusing on Wave, Microsoft is taking this chance to make search more relevant. Yes, many of us are excited for real-time email etc etc BUT frankly I’m more excited with relevant search. The internet has become our default for information. I’m hard-pressed to find anyone who actually uses encyclopedias and dictionaries in dead-tree format. I already have Twitter for real-time info as well as instant messages. E-mail and document editing are fast enough for me now.

Make your customer’s life easier in a timely and relevant way and you’ve won their hearts. I’m sure Google has something up their sleeve for semantic web but until that day you can just Bing me.




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