Simple communication strategies for a complicated world.
December 8th, 2009

Facebook promotes email connect because of slow growth?

Is Facebook promoting Google’s Gmail Connect service as a way to get more users onto Facebook? Or is Google taking out ad space to promote their connect tool? More than likely it’s an internal Facebook effort as the logos of Yahoo, AOL, Windows Live and Gmail are all represented in the ad. So why now?

As Mashable and GigaOm both report Facebook’s growth is slowing. As they both point out Facebook has refocused their strategy by eliminating regional networks in place of a global focus and added new products such as Facebook Lite and Facebook Touch Mobile. One thing is for sure – the users Facebook already has aren’t going anywhere, as there are no clear alternatives to the social network behemoth (at least in the US).
The question on my mind is this – will Facebook start creating ads to start pulling in your Twitter and LinkedIn friends to your Facebook network? They’ve created a fan page post to Twitter tool so it’s not that far of a stretch, especially concerning the strength of their network. Only time will tell but this is a move that Facebook would clearly benefit from if they implemented it.

See and download the full gallery on posterous

Posted via email from db’s digital branding database


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


November 3rd, 2009

Social media networking basics for professionals

Via http://www.intersectionconsulting.com/

 

What do you want out of social media? If you’re looking for fun then it doesn’t really matter where you begin. If you are looking to utilize it to network professionally in some capacity then there is a very specific place to start with it.

Of course social media can and should be used as a reflection of your offline life, so more than likely you will have a good mixture of both pleasure and professional. That being said, here’s a great place to start if you’re looking to grow your professional network:

Sign up to Facebook, Twitter and Linked-in. Add relevant profile/bio info on all of them. Use your universal avatar on all of them. Since these are my three main social networks I generally change my avatar on all three to show an updated recent acceptable photo. All of my other networks have the same exact photo of me that isn’t the most recent one.

The most important thing to add to social networks is a clear, close photo that people can relate to. This isn’t the time to be creative or artistic. You can do that in other photos that are not your avatar. This is the photo that draws them in. Any other photos show your personality.

If you function online professionally you must have a professional link. Whether it be your website, blog or even JUST your Linked-in or visual cv  link, you MUST have a link that allows the viewer to find more information about you.

Once you’ve put all your information in your social network bios I would double check it for grammar, cadence and keywords. Keywords are important- ESPECIALLY on Twitter- because this is how people find you in searches on these sites. For example, if you’re in construction management you would put those two words plus any major relevant words in your bio. In your Twitter bio you only have 160 words to tell people who you are so it’s EXTREMELY important to get to the point and just list the major things you do with the specific keywords.

On Twitter it’s also important to talk about these topics often but not in a robotic manner. Be aware of your conversations and how you are saying something. There are people out there monitoring keywords in search.twitter.com for real-time mention of them so they can connect with like minds. There are also people who automatically add anyone who mentions certain keywords. There are many tools to monitor keywords mentioned in real time but I would start with a simple search.twitter.com  search to add people who are talking about what you’re interested in.

Join groups on Facebook and LinkedIn and become active in them. Once you meet new people in Twitter add them on Facebook and LinkedIn to further extend your relationships. Also, be sure to build your local connections (or connections where you travel often to) because nothing is more important than extending online relationships offline. Also, besides just extending online relationships offline, extend offline relationships online. Find out people’s social network information and add them right away if you can.

This is a beginning. You’ll learn more as you go. Just remember that your social networks are only as valuable as the time and effort you put into them. Every network changes as your relationships blossom. Cultivate them and soon enough you’ll begin to prosper.


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


October 23rd, 2009

Facebook’s New Touchscreen Interface vs. Mobile Interface

This entry is part 4 of 4 in the series Facebook

Facebook recently released a touchscreen optimized interface for phones such as the iPhone and android models. It’s interesting that even though Facebook is one of the most downloaded social networking iPhone apps that Facebook is still continuing to optimize the mobile web on many different fronts.

Considering they just launched their newly redesigned homepage in a more streamlined newsfeed focused way it makes me wonder if this addition is within their overall brand vision for their user interface and user experience.

One thing I DO like about the new Touch interface is the Phone section (Also notice the new notifications red icon in the upper left corner). It focuses on who you can call, as opposed to the mobile interface which focuses on all your friends and pointing out who has their phone number listed with a phone icon.

What do you think about the differences? Not enough? Too much? What other changes should be made?

See and download the full gallery on posterous

Posted via email from db’s digital branding database


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


October 23rd, 2009

Facebook fanpages aren’t for fans anymore

This entry is part 3 of 4 in the series Facebook

Checking my Facebook fanpage updates I came across this update:

It basically says fans aren’t actually allowed to have fanpages anymore. Essentially what has happened is that fanpages have been cannibalized by brands as an official outlet for them over groups.

Why is this important?

  1. It takes away your right to create, share and enjoy something socially with others
  2. It enables a brand economy over a social economy
  3. It adds a layer of authenticity for brands allowing them to protect their interests
  4. It shows Facebook’s commitment to monetizing by looking out for brands

So if you want to make a fanpage for an established brand (personal or professional) the party’s over. Unless it’s an officially sanctioned fanclub run by the brand you’re out of luck.

Also important, there’s a three week authentication grace period.

P.S. If you look in the upper right corner I find it pretty apropos that Facebook is asking me if I know about Slash and want to be his fan, therefore I dub this technique of Facebook cutting fan fanpages as being ‘Slashed’.

#ChatPack P.S. This one’s for you Brett, as I know you’ve run into a similar situation with Mr. Easton Ellis’ people.

Posted via email from db’s digital branding database


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


October 19th, 2009

Web 2.0 Map

Web 2.0 Map, originally uploaded by Damien Basile.

This is what the Web 2.0 world looks like if it were laid out back to back in just icons.
A more in-depth look at what the websites are can be seen at my Flickr set Web 2.0. You can also find all of these websites at http://go2web20.net


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September 1st, 2009

Storming the social media castle: your customer is king

Social media has swung the pendulum back from traditional media’s focus solely on the brand as king. The peasants are fed up with their tyrranical ruler and demand to be heard. These followers and friends are storming the social media castle of web 2.0. They’re not standing for anything less than full court with the King of the land. What the King has to say depends on how long he’ll stay on his throne.

Today’s landscape is a volatile one at best with the economy in an upheaval, jobs in question, and general unsureness all across the land. People want to feel security from somewhere. This is when they look to what they love and trust: your brand.

The unsettled state of the world coupled with the proliferation of real-time social tools have now given the peasants their pitchforks and torches they need to be heard. The unsureness of your customer’s environment plus new technological tools to communicate directly faster equals the perfect storm.

Your customer today doesn’t just want instant access answers, they DEMAND it. With all of the old ways failing them each and every day, they are increasingly latching on to new ways of communicating, thinking and purchasing. You don’t tell them what to do, they tell you.

History is littered with the corpses of Kings who forgot what makes them Kings: their subjects. Without a kingdom you can not be a king. Likewise, without customers you will not have a product or brand to sell – you’ll just go out of business.

This is why your customer is king. That’s ALWAYS been a given. The only thing that’s changed is that now your customer has access to tools through social media to feel empowered to affect the change they’ve always wanted but have felt discouraged to do so.

Keeping this in consideration, I have a panel on Social Customer Relationship Management (sCRM) in the South by Southwest (SXSW) panelpicker that you can vote on. Brian Solis has been kind enough to collaborate with me in crafting this panel & gathering some of the top minds in this area , including himself.

Social CRM: Managing Conversations to Protect/Shape Brands

An in-depth discussion of how social media networks & tools like Twitter, Facebook, LinkedIn and blogs are important to brand customer relationship management. Who should be heading up these efforts, what rules they need to abide by and what companies are getting it right/wrong will be looked into. In the social Web, a brand’s perception reputation is in the hands of the new influencers – those customers, peers, and prospects who leverage social media to voice their views, opinions, and questions. It’s how you discover and engage in these discussions that determine the brand’s resonance.

  1. What is Social CRM and how is it different than CRM or CRM 2.0?
  2. Who owns the conversation? Who is responsible for sCRM if Social Media is cluttering the internal marketing landscape (PR, Marketing, Interactive)?
  3. How is the infrastructure of CRM adapting to incorporate the “now” or real-time web?
  4. What are the new roles required for sCRM?
  5. What are the advantages and disadvantages of offshoring vs. nearshoring?
  6. How does an organization justify the less costly form of inbound-focused customer service to outbound CRM and ORM?
  7. Is there value in engaging everyone on the social web?
  8. How can companies change and adapt internally to reduce the negative chatter, thus reducing required responses?
  9. How should a brand manage a crisis about them in social media?
  10. How much transparency does a brand need to have in social media in respect to government agency regulations?

For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


June 25th, 2009

Social Media Process whitepaper v. 1.0

Go here to download the document.


Social_media_process-1


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


June 18th, 2009

Bing me. Google it. How Microsoft is more relevant than Google

On June 8th 2009 Microsoft took an unprecedented move in advertising their new search engine Bing. They subsidized all commercials on Hulu for a limited time period. In exchange for that they produced something akin to a telethon meets an infomercial- the Bing-a-thon. The Bing-a-thon is something that has never been done before online.

Microsoft is getting it right with the marketing of Bing. They understand that search should be easy. They understand that in order to learn about something it should be fun. People don’t want to be lectured. We want to be entertained. Disguise learning in entertainment and you have just created an educated consumer. Here’s what some of you took away from the Hulu Microsoft Bing-a-thon:

Some of you were:

Compelled

destroytoday The Bing a-thon is like a gruesome car accident. I keep wanting to look away, but can’t seem to close the window: http://bit.ly/zHpPT

RobLaughton is bing-a-thon really made by the one of the most powerful company in the world? It’s sooooo bad, yet strangely compelling……

latitude46 Bing-a-thon is simply terrible, but I just can’t look away. God help us all.

JaysonElliot Watching the live “bing-a-thon” on Hulu right now. I can’t tell if they’re attempting irony or not. It’s all too self-referential.

Informed

mariogvasquez watched the bing-a-thon on hulu.com. Sudeikis is funny Olivia was hot. Fred Wilard was awkward. Did learn some cool stuff about bing.com

aznsclboi Bing-a-thon over… I’m not sure I’m smarter for watching this… but eh, at least I know how to Bing now.

Repelled

johnyjuice OMG….wth #bing-a-thon that is time spent I WILL NEVER get back! Thank you #Google for not EVER doing that!

jbruin @AlexBurdz I’m really hoping that MS spent most of that 80/100 mil on ads cause bing-a-thon was an epic disaster

Interested

arturot the Bing-a-thon is awesome, haha so cheesy but actually very fun. I hope they make the entire event available later on.

bajanx What an idea by Microsoft having a Bing a Thon on such a recognized website like HULU. How much will this help popularize “THE BING”?

{The interesting thing to note here is that Microsoft made it easy to share the telecast in Facebook and Twitter AND the message that was shared was updated according to what was happening on the Bing-a-thon. Notice the same bit.ly link.}

Promoters

Radums I just made some dude eat like 40 cupcakes. Go to hulu and check out the Bing-a-thonhttp://bit.ly/avTj0

yotobari288 I just finished watching the Bing-a-thon with Olivia Munn, Jason Sudeikis, and Fred Willard. It’s running again on hulu http://bit.ly/avTj0

lakkineni Olivia Munn is live on hulu’s Bing-a-thon right now. Come watch it. You’re welcome. http://bit.ly/avTj0


{Of note here is that some found such value in the automated shared message that they reshared it. Some (myself) changed the message & left the automated link only to have others share that message as well.}

Sharers

SanjayJain369 RT @astanton: Fred Willard from Best in Show and Waiting for Guffman is on hulu’s Bing-a-thon right now. Come watch. http://bit.ly/avTj0

katriord RT @db It may not be ‘cool’ to like Microsoft but they get relevant marketing = Live Bing-a-thon http://bit.ly/avTj0

My conclusion? Microsoft made the right decision to market Bing the way they did. People were clearly informed. These are the people that are likely to use Bing over and over again. The people who were compelled (as well as the promoters/sharers) are likely to tell their friends of the funny cool thing they saw and interacted with. Bing has a funny name. It can make you think of Friends‘ Chandler Bing or evoke a sound. The bottom line is this: Microsoft wanted to educate its consumers and brand Bing’s personality at the same time. Mission completed.

Only time will tell if people adopt Bing as their default search engine. Right now people have turned the proper noun ‘Google‘ into a verb by saying ‘google it’. I can definitely see people adopting Bing in the verb sense. They may say ‘bing it’ if someone wants to know specific information about something or ‘bing’ as a verb may just eclipse ‘google‘. Google may provide tons of search results but that’s also its downfall. Microsoft may not say Google in their ad but they might as well, as I’m sure many of you have felt the same frustration:


Microsoft’s differentiator? Their tagline: “It’s not just a search engine. It’s the first ever decision engine, from Microsoft.”

While Google is focusing on Wave, Microsoft is taking this chance to make search more relevant. Yes, many of us are excited for real-time email etc etc BUT frankly I’m more excited with relevant search. The internet has become our default for information. I’m hard-pressed to find anyone who actually uses encyclopedias and dictionaries in dead-tree format. I already have Twitter for real-time info as well as instant messages. E-mail and document editing are fast enough for me now.

Make your customer’s life easier in a timely and relevant way and you’ve won their hearts. I’m sure Google has something up their sleeve for semantic web but until that day you can just Bing me.




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