November 10th, 2009
A strong brand pays attention to details. A smart brand connects with the connectors in memorable ways that may not be readily quantifiable. A savvy brand knows that there are many factors involved in making something a hit or miss. Motorola is all of these and more when it comes to Droid.
On Android day, Cake Group put together an amazing event for Motorola’s Droid release. Their efforts went beyond the day of with connecting with various influencers beforehand to seed articles after the fact.
The branding brilliance comes into play with the attention to details. Customized shortened urls were created just for the event:
Press Release for Droid: http://bit.ly/MotoDroid
Link to Droid specs/product info: http://bit.ly/MotorolaDroid
Pictures from last night: http://bit.ly/MotoLaunchParty
The invitation was elegant, simple and overall top-notch:
What really set them apart was Motorola’s use of Foursquare in a relevant and timely way:
If that wasn’t enough, the piece that pulled it all together was the fact that the launch party took place in Morimoto, the famous Japanese restaurant. MoriMOTO, MOTOrola - very slight but very intentional and very effective.
With Motorola the attention is in the details. At every turn there was a robot, or droid, to reinforce that we were there in fact for the DROID launch. By the end of the party none of the robot droids were left, as they were almost as coveted as the DROID itself. Another small detail was the DROID branded photo-booth downstairs, which came with props like a giant inflatable 90′s-era cellphone and a raygun, as well as an alien backdrop.
Attention to details doesn’t stop after the party: I have it on good authority that Cake Group also added tips to every Verizon store on DROID day (11-6-9) to clue people in to the new Motorola DROID. While Foursquare may not be completely mainstream yet one thing is for sure – the people that ARE using advanced social networking services are the ones who are buying these new mobiile computing “phones”. With the proliferation of these advanced communication devices it’s only a matter of time before everyone is using one. Until then we have companies like Motorola and Cake Group who are using branding purposefully to guide us along the way.
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Posted in branding, life, social media | 1 Comment »
October 13th, 2009
Most brands in the social media space want to be able to define Social Media Return On Investment (smROI) and for good reason. They’re putting in money to the medium so they should be getting more money out of it ideally. In this respect there is NO difference between traditional and social media measurement. Here’s why:
In both mediums there are intangibles such as word of mouth and message internalization. These two factors are the strongest influencers that your customer will encounter. Generally speaking brands don’t measure the effects of these factors with the exception of the NetPromoter Score .
So why are people freaking out about measuring social media’s effectiveness? One word: money.
Let’s relate smROI back to traditional ROI in advertising. Companies advertise in magazines, newspapers, commercials and all other sorts of media outlets yet there isn’t a particular outlet that will tell them that someone bought their product or service based on advertising. Sure there’s a targeted audience there based on subscribers and media consumer demographics but unless you’re polling people at point of purchase on exactly why they bought your product then you can’t actively tie outreach to purchases. So why do companies invest money into these channels? Because there’s an audience there.
The problem with social media is that the audience isn’t built in like traditional media. You have to build up a following all on your own. Your message is competing for attention along with tons of others. That’s no different than traditional where there are many channels, magazines, newspapers and ads.
What HAS changed are the channels of communication. Instead of big media corporations dictating what the consumer consumes now the power is in the hands of the consumer. Whereas before consumers were able to choose anything within a limited confines now they have almost an unlimited pool to choose from online.
For you as a brand nothing has changed except the venue. Think of your customers as the new big media corporation. They’re deciding the programming, they’re cancelling shows, they’re greenlighting the content and syndicating your show into perpetual prosperity.
In part 2 I’ll go into the different types of measurement you can do in social media to further define smROI for your brand.
Tags: advertising companies, advice, audience, business, channels of communication, commercials, communicating, confines, consumer, consumer demographics, consumers, core values, good reason, influencers, intangibles, interactions, knowledge, marketing, media corporations, media measurement, media outlets, media space, mediums, message internalization, mindshare, NetPromoter, NetPromoter Score, outreach, point of purchase, return on investment, selling, smROI, social media, social media return on investment, social media ROI, Value, venue, word of mouth
Posted in analysis, business, featured, social media | No Comments »
September 18th, 2009
I know we’d all like to think our brands are original, given to us by divine inspiration – but they’re not. Regardless if youre just starting out or have been in business for many years, we all are influenced on a day to day basis.
All of your past experiences, biases, likes, dislikes and predispositions all affect your decision making process. You also must account for anyone else who influences the brand. This includes key internal players in messaging, imaging and managing among others as well as external influencers of customers, competitors and partners. Add all of this to the influence of pop culture and media consumed and you have a tremendous amount of influence.
With all the forces vying for dominancy what can you do?
• HUMANIZE: Start thinking about your brand as a human. Each and every human has a personality with likes and dislikes.
• PERSONIFY: Create categories where you can list your brand’s preferences in music, art, literature, movies etc. The sky’s the limit here.
• SPECIFY: Give your brand specific attributes. If it were a human what would it’s demographics be? Gender, age, race, income etc
• ANALYZE: Analyze all of these attributes and figure out what feeling your brand conveys. Is your brand a posh upper east sider that comes from money and summers in the Hamptons?
• ATTRIBUTE: Based on your brand personality analysis what clothes should your brand wear aka what are it’s coloring, styling & imaging attributes.
• SYNC: How do others regard your brand? How do you want your brand to be received? Now that you know how your brand looks & who your brand is you need to make sure that the words coming out of your brand’s mouth syncs up with your image.
We as humans are always changing. New influences come into out lives daily and must be acted upon. Your brand functions in the same way. It’ll always be the same “person” at the core but it must be flexible adaptable and aware of decisions to change on a concious level. Remember, you are what you “eat”.
Tags: advice, attributes, benefit, biases, brand, brand personality, branding, business, communicating, communication, communications, consumer, consumers, conversation, core values, corporate message, cradle to grave, cross country race, customer relationships, decision making process, decisions, demographics, divine inspiration, endurance, experiences, feelings, foster innovation, gender age, goals, influencers, interaction, interactions, life, lifeblood, lists, long term relationship, marketing, network, networking, passion, person smile, personality analysis, pop culture, productivity, purchase decisions, retention rate, selling, social, sprint, sync, term rewards, Value, wisdom
Posted in branding, business, featured | 1 Comment »
