June 18th, 2010
When a feature is adopted by everyone it’s no longer a feature. This is how it will be for social, location and rewards. Technological innovation is not taking a trending topic and applying it to your project. Innovation is when you see the trend before it even exists and create that trend.
Making anything social at this point isn’t innovative; it’s a part of the product. Pretty soon the same will go for location and rewards. Let’s go one step further – if you make your product based solely on the above features then you’re shooting for the middle.
If you’re not adding social features to your new app then you’re behind the times. People expect your new thing to include social features. If you’re creating a location based service (LBS) application then rewards of some sort are a given. In fact, if you can’t greatly improve on the current market leaders then you shouldn’t be making a LBS app.
Innovation doesn’t come from reiteration. It comes from iteration. Case in point: Friendster. Friendster got to the social network game early but didn’t iterate often enough. When they were having bandwidth troubles & couldn’t scale fast enough people jumped ship for Myspace, who took advantage of Friendster’s woes.
Now Friendster’s co-founder has a new project called Place Pop. It’s an LBS with a rewards structure – that’s it. The badge system isn’t even compelling enough to compete with the top contenders. You can earn bronze, silver, gold and platinum badges based on your checkins.
In order to beat the market leader your product needs to be more compelling. You need to have a better product with more features put together in a new and innovative way. If you’re not doing that then you’re creating an ‘also ran as’.
The lesson we can learn here is this:
timing + planning + improvement = success
Pretty soon everything will be social, include location and give you rewards. As more and more companies include these features the public expects every product to have them. It’s up to you as an innovative entrepreneur to look beyond the horizon to what is next.
What do people need? What will they need? These are some of the questions you should be asking yourself when creating. If you’re just going to a competitor then you’re only going to rise to the middle. If you don’t care about making people’s lives better then how are they supposed to care about your product?
Tags: entrepreneur, Friendster, LBS, Place Pop, rewards, social media
Posted in analysis, business, featured, technology | No Comments »
March 26th, 2010
I gave a talk at SXSW at Social Media Club Austin entitled how Social Media is Like Porn. I crowdsourced the quotes and attributed everyone who contributed. There was much more to my talk (you had to be there to truly know). Some may have been offended by the visuals included but I say this to them, social media is offensive, it doesn’t cater to everyone and if you aren’t offended then you’re consuming too much of your own dogma. Get offended, get riled up, challenge others. Social media is a discussion and a fight at times. If everything felt good all the time then we’d be drinking the kool-aid. Enough of that, on with the show:
Tags: kool aid, presentation, social media, social network, social networking
Posted in analysis, featured, social media | 1 Comment »
January 7th, 2010
Click on “Settings”, scroll down to the bottom to “Linked Accounts”. Click on crap. Boom. You’re now able to access Facebook when you’re signed in to other services. You’re welcome.
Posted via email from db’s digital branding database
Tags: email, Facebook, Google, login, Myspace, social media, social networks, Yahoo
Posted in featured, social media | No Comments »
October 23rd, 2009
Facebook recently released a touchscreen optimized interface for phones such as the iPhone and android models. It’s interesting that even though Facebook is one of the most downloaded social networking iPhone apps that Facebook is still continuing to optimize the mobile web on many different fronts.
Considering they just launched their newly redesigned homepage in a more streamlined newsfeed focused way it makes me wonder if this addition is within their overall brand vision for their user interface and user experience.
One thing I DO like about the new Touch interface is the Phone section (Also notice the new notifications red icon in the upper left corner). It focuses on who you can call, as opposed to the mobile interface which focuses on all your friends and pointing out who has their phone number listed with a phone icon.
What do you think about the differences? Not enough? Too much? What other changes should be made?
Posted via email from db’s digital branding database
Tags: android, brand, branding, email, Facebook, iphone, iphone apps, mobile interface, mobile web, models, network, networking, notifications, phone icon, phone number, social, social media, social network, social networking, social web, touch interface, touchscreen interface, user experience, user interface, Web 2.0
Posted in branding, social media | No Comments »
October 13th, 2009
Most brands in the social media space want to be able to define Social Media Return On Investment (smROI) and for good reason. They’re putting in money to the medium so they should be getting more money out of it ideally. In this respect there is NO difference between traditional and social media measurement. Here’s why:
In both mediums there are intangibles such as word of mouth and message internalization. These two factors are the strongest influencers that your customer will encounter. Generally speaking brands don’t measure the effects of these factors with the exception of the NetPromoter Score .
So why are people freaking out about measuring social media’s effectiveness? One word: money.
Let’s relate smROI back to traditional ROI in advertising. Companies advertise in magazines, newspapers, commercials and all other sorts of media outlets yet there isn’t a particular outlet that will tell them that someone bought their product or service based on advertising. Sure there’s a targeted audience there based on subscribers and media consumer demographics but unless you’re polling people at point of purchase on exactly why they bought your product then you can’t actively tie outreach to purchases. So why do companies invest money into these channels? Because there’s an audience there.
The problem with social media is that the audience isn’t built in like traditional media. You have to build up a following all on your own. Your message is competing for attention along with tons of others. That’s no different than traditional where there are many channels, magazines, newspapers and ads.
What HAS changed are the channels of communication. Instead of big media corporations dictating what the consumer consumes now the power is in the hands of the consumer. Whereas before consumers were able to choose anything within a limited confines now they have almost an unlimited pool to choose from online.
For you as a brand nothing has changed except the venue. Think of your customers as the new big media corporation. They’re deciding the programming, they’re cancelling shows, they’re greenlighting the content and syndicating your show into perpetual prosperity.
In part 2 I’ll go into the different types of measurement you can do in social media to further define smROI for your brand.
Tags: advertising companies, advice, audience, business, channels of communication, commercials, communicating, confines, consumer, consumer demographics, consumers, core values, good reason, influencers, intangibles, interactions, knowledge, marketing, media corporations, media measurement, media outlets, media space, mediums, message internalization, mindshare, NetPromoter, NetPromoter Score, outreach, point of purchase, return on investment, selling, smROI, social media, social media return on investment, social media ROI, Value, venue, word of mouth
Posted in analysis, business, featured, social media | No Comments »
September 28th, 2009
I started this 30 Days To A Better Brand series with the intent to write an article everyday for 30 days. Sometimes intentions can not be synced up with actualities. My business started getting much busier so I had to decide what was more important- sticking to the plan or going with the flow. This is also the decision your brand must face in business.
I personally decided that doing what I had to do for Esultancy (my new social strategy firm with Oz Sultan and Khayyam Wakil) was of more pressing importance than sticking to a regimented posting schedule. This is a valuable lesson for all brands. When an opportunity presents itself that is more pressing you should shift to accommodate it.
The main criteria I gauge how I deal with situations are based on how pressing it is, how opportune it is, if it’s “on brand” and if it will net more money in the short run than the other project being displaced. While blogging can be lucrative and elevates your profile thus leading to money, unfortunately I don’t blog for money.
So I decided to focus on getting my business off the ground. We’re so enamored with the content creation and sharing products that we tend to forget that we’re here to make money. Regardless of using social media for fun, everyone has a personal brand and social media usage can affect you.
Everyone has social equity. What we do in the public eye shapes people’s perception of us and ultimately affects how much money we make. Referrals, appraisals, partnerships and promotions are formed over time. Do what’s right for you and your brand and in the end you’ll do what’s right for your pocket.
Tags: actualities, advice, appraisals, benefit, brand, branding, business, consumers, content creation, core values, gauge, goals, going with the flow, hierarchy, interaction, interactions, life, marketing, network, networking, partnerships, perception, personal brand, productivity, promotions, referrals, social, social equity, social media, social strategy, strategy firm, Value
Posted in branding, business, featured | No Comments »
September 16th, 2009
While most of you were obsessing over the Kanye West meme taking the internet by storm, Twitter quietly rolled out an update to their brand image. They killed off the Spam Owl and replaced him with their happy-go-lucky mascot Twitter bird. This comes right on the heels of an update to their TOS many of you have already received by now.
This most recent change is just an extension of their homepage image revamp that focuses more on search and trending topics now.
Of course this update comes amidst other high profile updates from major players such as Facebook (Facebook Lite, @ mentions, Application Prototypes), Google (Fast Flip, Public Sector, mysterious UFO logo saga) and Bing (image search). With the new TOS including references to advertising and Twitter.com traffic plateauing, could this new brand image update be Twitter solidifying it’s image to monetize soon?
One thing we know for sure with Twitter is that most of what they implement is done without fanfare in stages. Just as the TOS has been implemented over the course of the last week, the default avatar isn’t changing all at once. In fact, it’s changing over time into many different flavors: purple, dark blue, baby blue, lime green, dark green, orange, dark red so far.
Even with the staggered rollout, established users with their own custom avatars are already having issues:
We’ve already seen the Fail Whale go the way of the dodo in place of a generic 503-error page. Only time will tell what images will replace the other now iconic characters of Technically Wrong Robot, and Maintenance Caterpillar & Chill Ice Cream Cone. What other image changes and default avatar colors have you spotted?
Tags: 503 error, Bing, bing image search, brand, brand image, branding, business, caterpillar, core values, custom avatars, dark blue, default avatar, design, designers, dodo, Facebook, facebook application prototypes, facebook lite, fail whale, fanfare, flavors, functionality, goals, Google, google fast flip, google public sector, google ufo logo, image changes, image search, interaction, interactions, kanye west, mascot, media, monetize, mysterious ufo, network, profile updates, prototypes, social, social media, spam owl, technology, TOS, twitter, Twitter TOS, ufo logo
Posted in business, featured, social media, technology | No Comments »
September 1st, 2009
Social media has swung the pendulum back from traditional media’s focus solely on the brand as king. The peasants are fed up with their tyrranical ruler and demand to be heard. These followers and friends are storming the social media castle of web 2.0. They’re not standing for anything less than full court with the King of the land. What the King has to say depends on how long he’ll stay on his throne.
Today’s landscape is a volatile one at best with the economy in an upheaval, jobs in question, and general unsureness all across the land. People want to feel security from somewhere. This is when they look to what they love and trust: your brand.
The unsettled state of the world coupled with the proliferation of real-time social tools have now given the peasants their pitchforks and torches they need to be heard. The unsureness of your customer’s environment plus new technological tools to communicate directly faster equals the perfect storm.
Your customer today doesn’t just want instant access answers, they DEMAND it. With all of the old ways failing them each and every day, they are increasingly latching on to new ways of communicating, thinking and purchasing. You don’t tell them what to do, they tell you.
History is littered with the corpses of Kings who forgot what makes them Kings: their subjects. Without a kingdom you can not be a king. Likewise, without customers you will not have a product or brand to sell – you’ll just go out of business.
This is why your customer is king. That’s ALWAYS been a given. The only thing that’s changed is that now your customer has access to tools through social media to feel empowered to affect the change they’ve always wanted but have felt discouraged to do so.
Keeping this in consideration, I have a panel on Social Customer Relationship Management (sCRM) in the South by Southwest (SXSW) panelpicker that you can vote on. Brian Solis has been kind enough to collaborate with me in crafting this panel & gathering some of the top minds in this area , including himself.
An in-depth discussion of how social media networks & tools like Twitter, Facebook, LinkedIn and blogs are important to brand customer relationship management. Who should be heading up these efforts, what rules they need to abide by and what companies are getting it right/wrong will be looked into. In the social Web, a brand’s perception reputation is in the hands of the new influencers – those customers, peers, and prospects who leverage social media to voice their views, opinions, and questions. It’s how you discover and engage in these discussions that determine the brand’s resonance.
- What is Social CRM and how is it different than CRM or CRM 2.0?
- Who owns the conversation? Who is responsible for sCRM if Social Media is cluttering the internal marketing landscape (PR, Marketing, Interactive)?
- How is the infrastructure of CRM adapting to incorporate the “now” or real-time web?
- What are the new roles required for sCRM?
- What are the advantages and disadvantages of offshoring vs. nearshoring?
- How does an organization justify the less costly form of inbound-focused customer service to outbound CRM and ORM?
- Is there value in engaging everyone on the social web?
- How can companies change and adapt internally to reduce the negative chatter, thus reducing required responses?
- How should a brand manage a crisis about them in social media?
- How much transparency does a brand need to have in social media in respect to government agency regulations?
Tags: benefit, brand, branding, business, communicating, consumer, consumers, conversation, customer relationship management, Facebook, follower, followers, friends, instant access, interactions, knowledge, life, marketing, networking, pendulum, perfect storm, productivity, proliferation, scrm, selling, social, social media, south by southwest, sxsw, technological tools, twitter, unsettled state, upheaval, Value
Posted in business, featured, social media | No Comments »
