Simple communication strategies for a complicated world.
April 2nd, 2010

Social Networks Must Talk With Each Other

Social networks don’t talk with each other. They fight with each other. They’re not connecting to each other because they want to. They’re connecting with the bare minimum because they have to. With customers at the center of the product you think social networks would keep them in mind.

Let’s face it: you’re not leaving Twitter for Facebook or Facebook for LinkedIn. We all already did the social network solidification dance from Friendster to Myspace to Facebook. Now social networks each serve a very distinct purpose. In the near future they won’t. That’s exactly what social networks are afraid of and why they won’t talk with each other – solidification and redundancy.

I’m not concerned with that right now. As a consumer I’m concerned about time and efficiency, which I’m not getting. I need social networks to understand that I am @db on Twitter and /damienbasile on Facebook. Mainly what I need is for Facebook to be able to parse users Twitter @names into real linked Facebook names automatically. This is why I use Yakket on Facebook to filter out all Twitter messages with @names in them when sending them to Facebook.

People are sharing across multiple social networks at once nowadays. I can send a message from Foursquare to Twitter to Facebook & Linkedin. That’s just one message. I may be on multiple networks but if I’m optimizing my time to post across them all then these networks need to recognize who I am across every one.

Another way how they’re not speaking with each other: rich multimedia. I often post messages in Facebook that I’ve already shared in Twitter simply because links don’t expand to show an image with a blurb like they do natively in Facebook. Facebook is all about the experience. If I see an update with some words and just a plain link I’m most likely going to ‘next’ it. No, in fact I AM going to ‘next’ it.

Eventually I see one thing happening. The social web will become more of a web. You, your identity and your relationships and how they translate & relate will move to front and center. Social networks will feel more like channels that you can change to see what’s playing on another one. I could be wrong but I already am seeing more and more cross network chatter. It’s only a matter of time before this issue comes to a head.


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October 23rd, 2009

Facebook’s New Touchscreen Interface vs. Mobile Interface

This entry is part 4 of 4 in the series Facebook

Facebook recently released a touchscreen optimized interface for phones such as the iPhone and android models. It’s interesting that even though Facebook is one of the most downloaded social networking iPhone apps that Facebook is still continuing to optimize the mobile web on many different fronts.

Considering they just launched their newly redesigned homepage in a more streamlined newsfeed focused way it makes me wonder if this addition is within their overall brand vision for their user interface and user experience.

One thing I DO like about the new Touch interface is the Phone section (Also notice the new notifications red icon in the upper left corner). It focuses on who you can call, as opposed to the mobile interface which focuses on all your friends and pointing out who has their phone number listed with a phone icon.

What do you think about the differences? Not enough? Too much? What other changes should be made?

See and download the full gallery on posterous

Posted via email from db’s digital branding database


For branding and social media insights check out my Posterous.

Connect with me on Facebook, Twitter and LinkedIn.


March 3rd, 2009

The Social Web Is A Bag Of Skittles

http://flickr.com/photos/abbamouse/1595985489

Skittles revamped its website to reflect its web presence, effectively outsourcing their website. Why internalize your presence when all of the places that are relevant to your customers are elsewhere? Charlie O’Donnell @ceonyc, as well as others, seem to think this move by Skittles isn’t a great one for social media branding. I tend to take the opposite stance on this one.

Skittles may not be doing things completely integrated according to others’ highest social media standards but they’re starting the conversation that is most relevant to a majority of their consumers. Skittles is Read the rest of this entry »

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